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Get support
Speak with our preparedness team
Have kit questions, wholesale enquiries, or need help during a warning period? We are Queensland-based and monitor inboxes throughout fire and wet season.
Need faster assistance?
For critical situations during an active warning, call SES (13 25 00) or 000. We can help with kit questions and planning support by email.
13 25 00
SES hotline
State Emergency Service (non-life-threatening)
000
Emergency
Life-threatening situations only
1,200+
Households helped
Queensland clients since 2019
Contact
Tell us what you need
We reply within one business day. During events we monitor inboxes hourly.
Quick response channels
Email is the fastest way to reach us. For wholesale, include quantities and hazard focus so we can prepare BOM notes.
How to reach us
- Location
- Sunshine Coast, Queensland
- Hours
- Monday to Friday, 9am – 5pm
During SES warnings we monitor inboxes throughout the day.